Glowinout

Terms of Service

Last updated:

These terms are an agreement between you and Glowinout Limited. Please read them carefully. Glowinout gives cosmetic skincare guidance; it does not give medical advice.

1. Definitions

  • "Glowinout", "we", "us" means Glowinout Limited, a company incorporated in Hong Kong with its registered office at 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong.
  • "App" means the Glowinout mobile application and its updates.
  • "Service" means the App, the website at www.glowinout.com, and all related features and content.
  • "Account" means the personal account you create to use the App.
  • "Face-scan feature" means the optional feature that analyzes your face photos to give appearance-based cosmetic guidance and product suggestions.
  • "AI Cosmetologist" means the automated chat in the App that answers general questions about cosmetic skincare.
  • "Subscription" means paid access to premium features of the App.
  • "Third-party products" means skincare products from other brands that the Service suggests or links to.

2. Agreeing to these terms

When you download or use the App, create an Account, or use any part of the Service, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service, and delete the App from your device.

Under the Electronic Transactions Ordinance (Cap. 553) of Hong Kong, accepting these terms electronically forms a valid contract.

3. Eligibility

You must be at least 18 years old to use the Service. By using it, you confirm that you are 18 or older, that you can enter into a binding contract, and that the information you give us is true and up to date. If we learn that someone under 18 has an Account, we may close it and delete the related data.

4. Cosmetic guidance, not medical advice

Glowinout is a consumer lifestyle service. It gives cosmetic skincare guidance, routines and product suggestions. It is not a medical device or a healthcare service, and it does not diagnose, treat, cure, prevent or monitor any disease or medical condition.

The face-scan feature looks at visible, appearance-based signs only. It does not perform clinical imaging or a dermatological assessment. All information in the Service, including AI Cosmetologist answers, is general and is not a substitute for professional medical advice. If you have persistent symptoms, severe irritation, an allergic reaction or a diagnosed condition, see a qualified healthcare professional. These terms do not create a doctor-patient or any similar relationship.

5. AI Cosmetologist

  • Answers are generated automatically by AI. No dermatologist, cosmetologist or other professional reviews them before you see them.
  • Answers can be incomplete, wrong or not suited to you. Use your own judgment before you act on them.
  • Do not send prescriptions, details of medical treatment or other clinical information. The AI Cosmetologist is not designed for it.

6. Your account

Keep your login details secure. You are responsible for activity in your Account. If you think someone has accessed your Account without permission, email hello@glowinout.com right away. We may suspend an Account if we reasonably suspect unauthorized access, fraud or a breach of these terms.

7. Face scans and your content

When you use the face-scan feature, you allow us to process the photos and answers you submit to create your results, routine and product suggestions, and to save them in your Account. You can withdraw this permission by deleting your scans or your Account.

You confirm that the photos you submit are of you, or that you have all the rights and consents needed to submit them. We do not use face scans to recognize who you are, and we do not use them for advertising. Our Privacy Policy explains how we store and delete them.

8. Subscriptions and payments

  • Plans. Some features need a paid Subscription. The App shows the available plans, prices and any free trial before you buy. Prices can differ by country and include or exclude taxes as your app store shows.
  • Billing. Apple (App Store) or Google (Google Play) processes your payment and charges your store account. Their terms also apply to your purchase.
  • Automatic renewal. Subscriptions renew automatically at the end of each period at the then-current price, unless you cancel at least 24 hours before the period ends.
  • Free trials. If a plan includes a free trial, the paid Subscription starts when the trial ends unless you cancel at least 24 hours before it ends.
  • How to cancel. Cancel in your Apple ID or Google Play subscription settings. Deleting the App or your Account does not cancel a Subscription. After you cancel, you keep access until the end of the paid period.
  • Refunds. Apple and Google handle refund requests under their own policies. We cannot issue refunds for purchases made through their stores, except where the law requires it.
  • Price changes. If we change a Subscription price, we will tell you in advance as your app store requires, and you can cancel before the new price applies.
  • Restore purchases. You can restore an active Subscription on a new device signed in to the same store account.

Nothing in this section limits rights you have under consumer protection laws where you live.

9. Product suggestions and retailer links

The Service suggests third-party skincare products based on your answers, your scan results and how the Service is designed. We do not make, store or sell these products. When you buy one, you buy it from the retailer, under the retailer's terms, returns policy and privacy policy.

Some links to retailers are affiliate links. We may earn a commission when you buy through them; this does not change the price you pay. A product suggestion is not a guarantee of its quality, safety, ingredients or suitability for you. Read the label, follow the maker's instructions, and patch test new products before you use them on your face.

Send refund and return requests for products to the retailer that sold them. In Hong Kong, the Sale of Goods Ordinance (Cap. 26) also applies to goods you buy. These terms do not limit your statutory rights.

10. Intellectual property

Glowinout Limited or its licensors own the Service and its content, including software, design, text, graphics, trademarks and logos. They are protected by the Copyright Ordinance (Cap. 528), the Trade Marks Ordinance (Cap. 559) and international law.

We give you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Service for your own non-commercial purposes. We keep all rights that we do not expressly give you.

If you believe content in the Service infringes your copyright, email hello@glowinout.com with: the work you believe is infringed; where the infringing material is in the Service; your contact details; a statement that you believe in good faith that the use is not authorized; and a statement that your notice is accurate and that you are the owner or are authorized to act for the owner. We will review valid notices and remove material where appropriate. We may close the Accounts of repeat infringers.

11. Acceptable use

You must not:

  • break any law when you use the Service;
  • upload photos or content that you do not have the right to use, including photos of other people without their consent;
  • reverse engineer, decompile or try to extract the source code of the App, except where the law allows it;
  • scrape or extract data from the Service with automated tools without our written permission;
  • pretend to be another person or misrepresent who you are;
  • introduce viruses or other harmful code; or
  • use the Service in a way that creates legal, safety or security risk for Glowinout, our partners or other users.

If you break these rules, we may suspend or close your Account.

12. Disclaimer of warranties

To the extent the law allows, we provide the Service "as is" and "as available", without warranties of any kind, including warranties of satisfactory quality, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the Service will be uninterrupted, secure or free of errors, or that any routine or product will give a specific result.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including under the Control of Exemption Clauses Ordinance (Cap. 71), such as liability for death or personal injury caused by negligence.

13. Limitation of liability

To the extent the law allows, Glowinout Limited and its officers, directors, employees, contractors, agents and licensors are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, that arise from your use of the Service.

Our total liability for all claims about the Service or these terms is limited to the greater of: (a) the amount you paid us for the Service in the 12 months before the event that caused the claim; or (b) USD 100. If a law such as the Control of Exemption Clauses Ordinance (Cap. 71) or the Unconscionable Contracts Ordinance (Cap. 458) makes part of this section unenforceable for a consumer, only that part is removed.

14. Suspension and termination

We may suspend or end your access to the Service if you break these terms, if the law requires it, or if your use creates a security or legal risk. You can stop using the Service at any time and delete your Account in the App or by emailing hello@glowinout.com. Remember to cancel any Subscription in your app store settings. After deletion, we keep data only as our Privacy Policy describes.

15. Governing law

The laws of the Hong Kong Special Administrative Region govern these terms. The courts of Hong Kong have non-exclusive jurisdiction over any dispute. Either party may ask any competent court for urgent interim relief. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

16. Changes to these terms

We may update these terms. When we make material changes, we will publish the new version in the App and on this website and change the "Last updated" date. If you continue to use the Service after the change takes effect, you accept the new terms. If you do not agree, stop using the Service and delete your Account.

17. General

If a court finds part of these terms invalid, the rest stays in effect, and the invalid part is changed as little as needed to make it valid. These terms and the Privacy Policy are the entire agreement between you and us about the Service. If we do not enforce a right at once, we do not give up that right.

18. Contact

Glowinout Limited
2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Email: hello@glowinout.com